Tim Miller, the UKGC’s executive director for research and policy, emphasized that the changes underscore the commission’s commitment to ensuring gambling is fair and customer-friendly.
The UK Gambling Commission (UKGC) has confirmed new changes to deposit limits and player fund protection, aligning with the 2023 white paper measures aimed at reforming British gaming for the digital age.
Greater Control for Players Over Their Limits
The new rules will provide players with more freedom over their deposit limits, enabling them to set effective limits and protect themselves from overspending. Set to take effect on October 31, the changes will require operators to prompt consumers to set limits before their first deposit. Additionally, operators must allow players to easily modify their limits afterward.
These rules, which mirror practices already offered by some operators, will now apply to all of British gaming. Operators will also need to notify players to review their account and transaction information every six months, helping them reassess their limits.
Furthermore, operators must ensure that setting up limits is clear and intuitive, making it easy for players to establish and review their limits whenever they wish. This response comes after reports that some companies’ deposit limit systems are convoluted and unclear.
Enhanced Fund Protection Transparency
Operators will also be required to implement better player fund protection measures. They must clarify the terms and conditions for holding player money and explain whether and how this money would be protected in case of insolvency. This information should be communicated during a player’s initial deposit. Levels of protection include:
- Not protected – no segregation
- Not protected – segregation of customer funds
- Medium Protection
- High protection
Operators in the first two categories should notify customers every six months that their funds are not protected.
Introduction of the Statutory Levy
The UKGC announced that changes related to the introduction of the new statutory levy are forthcoming. The LCCP currently requires operators to make voluntary donations to a list of research, prevention, and treatment organizations. However, this system will be replaced once the statutory levy comes into force, expected in April. The UKGC promised to inform licensees of the exact date once it has been set.
A Commitment to a Fair Gaming Market
Tim Miller noted that the changes highlight the UKGC’s commitment to ensuring gambling is fair and customer-friendly. These measures will help consumers decide on deposit limits, enable them to track their spending, and ensure they are fully aware of what happens to their funds should an operator become insolvent.
Miller added that his team will now resume work on other white paper commitments.
