The Dutch Gaming Authority (Ksa) has contacted several online sports betting providers regarding incomplete information about the “early payout” feature. The “early payout” feature allows a bet to be considered won before the match has officially ended. This feature is not available in the event of a draw. The Ksa found that several providers failed to communicate this sufficiently, making it appear as if players could also use this option for draws.
Early payout
The Early Payout feature allows players to declare their bet a winner if their team has a two-goal lead during the match, regardless of the final result. The odds for Early Payout bets are lower than those for regular bets. The problem arises when this option appears to be offered for draw bets, as there is no team with a lead.
Unclear information leads to confusion
Providers also promote lower odds for draws under the “early payout” feature. The providers’ terms and conditions then state that early payouts are not possible for draws, but this isn’t always clearly communicated when placing the bet. This creates confusion among players, who may assume that early payouts also apply to draws.
Obligation to provide clear information
Providers are required to provide clear and understandable information about the possible outcomes of a bet, including the associated terms and conditions. The Ksa (Royal Dutch Gambling Authority) determined that providers were not complying with this obligation when providing information about the “early payout” feature. Providers that offer this feature have been contacted and have improved their communication so that players are now more clearly informed about the limitations of early payout for bets on draws.
