Melbourne, Australia – The Victorian Gambling and Casino Control Commission (VGCCC) has formally reprimanded Crown Resorts for multiple violations of Victoria’s gambling harm minimization laws at its Crown Melbourne property. The censure follows findings that the casino failed to uphold mandatory pre-commitment requirements designed to protect players from excessive gambling.
Violations of YourPlay Safeguards
According to the VGCCC, between December 2023 and July 21, 2024, Crown Melbourne allowed 22 patrons to continue using poker machines after exceeding their self-imposed time or spending limits under the YourPlay program. Additionally, from December 23, 2024 to August 4, 2025, 10 more customers were permitted to gamble using YourPlay accounts not registered under their legal names—another clear breach of regulatory standards.
Regulatory Response and Future Implications
While the VGCCC acknowledged Crown’s cooperation and swift remediation efforts, it emphasized that the violations—though isolated—represent a serious lapse in compliance. The reprimand is now officially recorded, and further infractions could trigger more severe disciplinary measures, including financial penalties or license restrictions.
VGCCC Chair Chris O’Neill Speaks Out
“Poker machines are a high-risk, high-harm product,” said Chris O’Neill, VGCCC Chair. “That’s why we hold operators accountable when they fail to meet their legal and social obligations to minimize gambling harm.”
O’Neill stressed the importance of pre-commitment tools like YourPlay, citing research that supports their effectiveness in curbing problem gambling. He warned that the Commission will not hesitate to escalate enforcement if Crown or other operators fail to comply moving forward.
Contextual Note
This reprimand follows recent enforcement action against QuestBet, signaling VGCCC’s continued crackdown on non-compliance across Victoria’s gambling sector
