The Dutch Gaming Authority has formally reprimanded online gambling operator 711 for imposing unlawful wagering requirements on certain customers seeking to withdraw their own deposited funds. Regulators said the operator required players using non‑standard payment methods to wager their deposits at least once before cashing out — a practice permitted only when tied to a bonus and under tightly defined conditions.
Under Dutch law, player funds must be paid out immediately upon request, and operators are prohibited from creating structural barriers that delay or obstruct withdrawals. The Kansspelautoriteit (Ksa) said it received a tip‑off indicating that 711 applied the wagering rule as part of its anti‑money‑laundering procedures. While payouts may be briefly delayed during an AML investigation, the regulator stressed that such delays must be minimal, temporary, and never conditioned on wagering activity.
The Ksa called the practice “highly undesirable” and opened direct discussions with the operator. Following the intervention, 711 removed the requirement, implemented corrective measures to prevent recurrence, and clarified that customers unwilling to wager could have their deposits refunded to the original payment method.
Regulators emphasized that licensed operators were explicitly warned in 2024 that mandatory wagering‑before‑withdrawal rules violate Dutch payout obligations. The reprimand marks at least the third public warning since 2024 targeting similar withdrawal restrictions across the market — part of a broader supervisory push focused on duty of care, advertising compliance, and anti‑money‑laundering standards.
The Ksa said future violations by 711 could trigger stricter enforcement, including financial penalties or other regulatory measures.
